"School Room"

About: Bradford Royal Infirmary

Anything else?

My son was admitted with a serious chest infection and was quite poorly. He was admitted to Ward 17 where the Nurses, doctors, play room staff were excellent. My son suffers from febrile convulsions and the Nurses were very good at keeping an eye on him, absolutely NO Complaints! They remarked how well mannered and good he was even with them putting in needles etc, he was very cooperative. My Issue is with the School Room Staff. After my son felt a bit better he decided he wanted to go to the school Room, the staff one in particular was exceptionally rude in their manner, no compassion at all in dealing with a fairly ill (otherwise quite intelligent boy). Working on a children's Ward, like nurses and doctors, shouldn't School Room Staff have training in dealing with unwell children?!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Bradford Royal Infirmary

Thank you for taking the time to comment on the quality of care received by your son especially at what must be a very challenging time for you. We are really pleased that you were happy with the level of care on Ward 17. We are sorry that this level of care did not extend to the School room and that you felt staff were rude. These comments have been passed on to the Matron in charge of the area. We constantly strive to provide excellent care in all our departments and appreciate any feedback to assist us in this venture. We hope that your son makes a full recovery.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story