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let down

Story from nhs.uk

"let down"

About: Croydon University Hospital

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Hospital not only inefficient but pays lip-service to listening to patients concerns.

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Response from Croydon University Hospital 10 years ago
Croydon University Hospital

Submitted on 12/06/2013 at 20:41
Published on nhs.uk on 15/06/2013 at 04:00

Thank you for taking the time to post your feedback. We can assure you that the experience of our patients is something we take very seriously; we work to ensure that all of our patients, their families and carers are able to raise their concerns and that we listen to them. We are very sorry that you feel let down by your experience and that you felt your concerns were not listened to. We provide a Patient Advice Liaison Service to support patients and families; they can also advise you on how you can make a formal complaint that we can investigate, should you wish to do so. Please do get in touch with our PALS team by email at talktous@croydonhealth.nhs.uk or on 020 8401 3210 and we will look into any matter you wish to raise.

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