"How disguisted was I with Ward 14"

About: Royal Preston Hospital

Anything else?

I was cared for at preston hospital in Ward 14. The quality of care is extremely poor, the stuff were ever so rude and the don't seem to understand the term Confidentiality, as they were discussing fellow patients and having disputes in the Bay thet I was located, Unexpected Language was used by the Senior Staff Nurse. This Hospital is unbelivable and some staff does not fit to look after valnurable people.

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Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. We expect all our staff to always treat patients with care and compassion, and to respect privacy and maintain confidentiality, and are sorry you feel that this hasn't been your experience. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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