"Overall good service at Grantham"

About: Addaction Grantham

(as the patient),

The overall service is very good. However they have changed what goes on in reception.

You used to be able to drop in and have a coffee and listen to some music or watch a bit of TV. This helped me stop feeling low and bored, but they have said we can't do this any more which has upset a lot of people.

My key worker Ann is really good, but all the paperwork we have to do now is ridiculous.

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Response from Jo Finch, locality manager, Grantham, addaction We are preparing to make a change

Thank you so much for raising this issue and it's marvellous that you appreciate our service despite changes in the reception area. I understand how sitting in our waiting area helped you with low mood and boredom, but there have been some health and safety issues around the number of people sitting in this small area, hence the recent changes.

However, I would really appreciate the opportunity to speak to you in person about this, as we may be able to come up with some positive alternatives. Please ask to speak to me next time you are in the building or call me on 01476 512 950, kind regards Jo Finch, Locality Manager.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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