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Care Opinion

They made the procedure almost fun.

Story from nhs.uk

"They made the procedure almost fun."

About: John Radcliffe Hospital

Anything else?

I attended the unit for a Gastroscopy and from my first contact at reception until I left the department, only 1hr 20 mins. later, I was very impressed by everyone I met.

The reception manager was friendly and efficient.

The nurse doing the necessary safety and consent checks was just as friendly and effective, even though they were short staffed.

The consultant and nurse were very friendly and informative and made me feel that they thought of me as an individual, not just a slab of meat to be inspected. At one point in the procedure they discovered something that surprised them and they called for a colleague to give another opinion, and even took time to speak to me. All through they were telling me what was happening and what they were finding.

When they had time, the nurse took the effort to lay her hand on the back of my shoulder, a small gesture, but they clearly knew that it helped me relax.

After the procedure they took time to show me one of the images they had taken of me, so I could understand what they had found.

Basically the entire team made my visit as easy and comfortable as it could possibly be.

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Responses

Response from Anne Parker, Senior Communications Officer (Web & Marketing), Oxford University Hospitals NHS Trust 10 years ago
Anne Parker
Senior Communications Officer (Web & Marketing),
Oxford University Hospitals NHS Trust

Submitted on 20/05/2013 at 11:58
Published on Care Opinion at 13:57

Thank you for posting details of your experience at the Endoscopy department at the John Radcliffe recently. We are pleased you were impressed by all the staff and the care you were given - we will draw your comments to the attention of all staff involved.

All our staff work consistently work hard on improving the patient experience and it is always reassuring to know they are epitomosing our Trust values of 'delivering compassionate excellence'.

We wish you well and hope you continue to progress well.

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Response from John Radcliffe Hospital 10 years ago
John Radcliffe Hospital

Submitted on 20/05/2013 at 12:38
Published on nhs.uk on 21/05/2013 at 03:15

Thank you for posting details of your experience at the Endoscopy department at the John Radcliffe recently. We are pleased you were impressed by all the staff and the care you were given - we will draw your comments to the attention of all staff involved. All our staff work consistently work hard on improving the patient experience and it is always reassuring to know they are epitomosing our Trust values of 'delivering compassionate excellence'. We will you well and hope you continue to progress well.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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