"A&E 3am Wednesday 27 March Whittington Hospital"

About: The Whittington Hospital

Anything else?

I have taken several weeks to write this as I wanted to weigh up my words carefully.

With this is mind I was utterly appalled by my treatment by the nursing staff at Whittington A&E 6 weeks ago.

I was taken to the A&E department at 3am due to very acute pain in my lower back and leg. The pain relief I had been prescribed wasn't working and I could hardly walk. The pain was so severe that I was in a distressed state.

Despite the department appearing very quiet, at the nurses/ medics station I was blatantly and very pointedly ignored for sometime whilst being held up by my partner. Given I was in severe pain there was no reaction or response to help me as I needed to lie down.

After 10 minutes the nurses/medics on duty deigned to look over and bring their general gossiping to an end. I was assigned a room to lie down.

Later that morning an MRI scan established a massive disc protrusion.

I cannot fault the day staff who took over at around 9am. However the nursing staff on night duty were shocking in their demeanour and attitude. They really didn't care.

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Response from The Whittington Hospital

I was very disappointed to hear of your experience in our A&E department. I am so sorry that this was your experience. We would very much like to further investigate what occurred on the night that you attended and if you would be willing to contact us we would be happy to do that. If you would be willing to contact myself or the PALS team we can progress the matter. My phone number is 020 7288 3113 and my email cassie.williams@nhs.net. The PALS contact is 020 7288 5551 and their email address whh-tr.whitthealthPALS@nhs.net.

Thank you for taking the time to let us know what occurred. I will be passing on your comments to the Lead nurse and clinical lead of the department today.

Yours sincerely

Cassie Williams

Head of Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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