"Good in parts"

About: Hull Royal Infirmary

Anything else?

Father was admitted to Hull Royal in the evening of Saturday so we appreciated that it could be busy. The ambulance arrived quickly and the team were superb. 'Hats off' to the driver for a smooth ride to the hospital. Initial procedures at the hospital took place and the doctor who saw my father was excellent in telling us what he was doing and what he recommended needed to take place (an x ray) and was also considerate and polite. After the x ray the same doctor returned promptly and told us what the x ray showed and what he thought should take place from then on. The additional measures were a dressing for a wound sustained in the fall and that we needed to ensure my father took paracetamol to ease the condition.

Thereafter there was a considerable delay waiting to have the wound treated. We are not talking about a deep wound here or one requiring stitches. When it was finally done after a short sharp discussion with a member of the nursing staff it took five minutes to complete. It was not that the nursing staff were being obdurate or that they didn't care they were just badly organised. Surely prompt treatment after the results would have freed up a bed , reduced congestion in the corridor and allowed me to write a glowing testimonial. As it is I find it difficult to recommend 'Friends and Relatives' about the A & E department until the organisers of the nursing staff realise that they are dealing with people not widgets.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Hull Royal Infirmary

Many thanks for adding your comments to the Patient Opinion website. It is always a pleasure to receive positive feedback on the actions, care and attention of our staff and we will ensure that the staff concerned are made aware of these. However, we are very sorry to read of your concerns with regard to the nursing organisation and we will ensure that the Matron and staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story