"Caesarean section birth/antenatal care"

About: University College Hospital

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i choose UCLH for the birth of my first child due to the hospitals reputation for education and training. the Antenatal care i received was very good, though this was entirely down to my care being under a consultant midwife (A)

i had a planned elective caesarean on a friday afternoon. my care in theatre and in recovery was impeccable up until 5pm on friday night when i was shipped to the maternity ward and then i felt almost abandoned from any trained medical care for the entire weekend. (no doctors and only one midwife on duty caring for the entire ward). i had pain from my caesarean which was not respectfully treated ( i had to ask my partner to bring in pain relief from home so that i wasn't left waiting for the medicine round and in pain from my pain killers wearing out) i had no support to help me breastfeed, i was told to watch a video! this was not the hands on approach that i expect from a reputable teaching hospital and also when brestfeeding is a national priority for health outcomes. i discharged myself from hospital not being able to brestfeed my daughter who then developed jaundice a few days later and my nipples so badly damaged that i couldn't even express milk.

My main contact with staff was with a healthcare assistant who tried her hardest to help me but obviously had no training to fulfil my needs, she then after about 2 hours managed to get a member of nursing staff for my attention who then told me she was on bank and was trained in elderly care and had no idea how to help me breastfeed. I left hospital early very dissatisfied.

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Response from University College Hospital

Thank you for taking the time to feedback on your experiences at UCLH. I'm sorry that we did not meet your expectations. If you would like to discuss your concerns in more details please do not hestiate to contact our Patient Advice and Liaison Service (PALS) on 020 3447 3042 or pals@uclh.nhs.uk

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