"my worst nightmare"

About: Royal Shrewsbury Hospital

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unfortunately i have nothing nice to say about this hospital i am still having flashbacks about my admission in dec12/jan13 from a&e through to the ward 31s i was taken by ambulance as something had popped in my head excrutiating pain and couldnt move the doc in a&e did his hair in the mirror through lack of interest inserted a canular approx 3 inch below protruding vein causing massive blood loss covering my clothes bed and floor left me alone on a bed sink height no one would anser bell for toilet i tried to shout help and fell off bed i was referred to as woman , i was admitted to ward 31s left in a side ward no water no bell and no way to get to the toilet i tried to shout as i couldnt move andas i was outside the nurses station they could clearly hear me , i clawed along the walls crying feeling faint and in pain they just laughed no one helped i attempted to go back i cried again for help i was literally thrown back onto the bed by a nurse and left , i lay there for days getting worse approx the 3rd day a hca told me to get out of bed i told him i couldnt lift my head he insisted and said i onlyhad a headache and he wanted me out i again refused he threateningly said he would be checking my notes carefully to make sure , i felt intimidated and later that day as no bell was being ansered i attempted to get out again to use the toilet crawling and clutching the walls trying to hold myself up i eventually after shouting help again collapsed there were 2 doctors and the hca who blatantly ignored me i heard a nurse not from the ward shout at the male doctor why hadnt he helped as she saw him ignore me it was only at this point the hca a clerical officer and the nurse got me back to my side ward my blood pressure had dropped also the nurse insisted i stay in bed to ask for a bed pan , 31/12/12 the consultant came and put me on drips as i was badly dehydrated my lips were sticking together and i hadnt eaten or washed nor was i offered any help , the doctor prescribed me strong medication for pain 3 times a day the prescription didnt arrive till 5 hrs later at 16.00 hrs when i took my first , the sister on duty that night wasnt in a good mood shouting and cursing as a doctor had not processed bloods from another patient and was refusing to do his job , she then argued telling me i was wearing trs in bed refusing to accept they were pjs at 23.55 i asked for my 2nd dose of painkiller she refused telling me i wasnt getting anymore till 8am the following morning my son when visiting was also treated badly when he asked if the alarm on the machine could be turned off as i couldnt bear the noise due to my pain he was told to wait as they were busy ie sitting at the nursing station drinking coffee this treatment continued throughout my stay just to add when i was given a lumber puncture on the 27/12/2012 it was done on the ward at visiting time with me screaming due to 5 attempts which left other patients crying this was the tip of the iceberg

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Response from Royal Shrewsbury Hospital

Thank you so much for taking the time and trouble to share your experiences at the Royal Shrewsbury Hospital. We would really like to look into this further. Unfortunately NHS Choices does not share your contact details with us, so if you have not already contacted the hospital direct to talk about your experiences then please call our Patient Advice and Liaison Service on 01743 261691, email them at pals@sath.nhs.uk or visit them near the main ward entrance at the Royal Shrewsbury Hospital. Please also accept our apologies for any delay in responding via NHS Choices as we have been experiencing some technical difficulties which are being resolved.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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