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With experience in the Labour, ...

Story from nhs.uk

"With experience in the Labour, ..."

About: St Richard's Hospital

(as the patient),

What I liked

With experience in the Labour, Maternity, Childrens ward and A&E recently, I can rate this Hospital as the best NHS Hospital I have visited.

With previous experience at Portsmouth, Southampton and Milton Keynes, St Richards has really put huge faith in my view of the NHS.

My Family is fortunate enough to have private medical cover through work so until recently any hospital visits have been to Bupa in Havant. I really thought before attending St Richards, we would recieve second rate NHS service in comparison. Apart from some wards looking a little tired (I beleive the maternity block is due a full refurbishment) I was wrong in my pre judgement.

All staff at St Richards were polite, caring and proffesional in all aspects.

Well done to all at this Hospital.

The only real grumble is the parking costs. I beleive this contributes an annual income in the region of £250,000.

What could be improved

Cheaper parking costs

A decent coffee machine which atleast worked.

Better facilities in the parents room in the childrens ward.

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Responses

Response from St Richard's Hospital 15 years ago
St Richard's Hospital

Submitted on 09/12/2008 at 14:22
Published on nhs.uk on 15/11/2009 at 20:20

Many thanks for your kind comments. The high standard of care that you experienced is a reflection of the pride we have in our hosptial and the services we provide, and we're delighted to know that our standards exceeded your expectations. With regards to the improvements that you have identified, once again, thank you for highlighting these. The hospital is undertaking a major programme of refurbishment in order to make patients and their families as welcome and comfortable as possible. With regards to your feedback on what could be improved, thank you for sharing your comments with us. We appreciate knowing what patients and visitors find valuable as well as inconvenient and have therefore passed your comments on to the relevant managers within the hospital.

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