"National standards in hygiene and care not..."

About: Hull Royal Infirmary

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Whilst visiting a close (female) relative, I watched in horror as two nurses demonstrated a lack of understanding of basic infection control:

Upon one patient being discharged, two nurses stripped the bed, took no more than 30 seconds to carelessly wipe the mattress with one wet-wipe (it did not seem to occur to them to, at least, wipe the bed frame) and remake the bed. Twenty minutes later a new patient was in the bed and using the locker and table that had not been washed.

Nurses invariably identified patients by bay / bed number rather than (and/or) name.

HRI seems like a throwback to the 1970’s: A truly depressing place and very relieved I no longer live in Hull though I despair and worry for my loved ones whom have to use Hull Royal Infirmary.

Thankfully, the doctors were informative, friendly and understanding. Thank you for the latter but you really need to take steps to improve the overall 24/7 care on the wards.

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Response from Hull Royal Infirmary

Many thanks for placing your posting on the Patient Opinion website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. Please be assured that all Wards undergo regular a deep cleaning process and HRI has received commendations nationally for the cleaning regimes and infection control. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local services.

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