"my husband was admitted to the ..."

About: St Richard's Hospital

(as a relative),

What I liked

my husband was admitted to the medical assessment ward. visiting him, no-one asks who i am or offers any imformation. nothing appears to be happening and no-one will give us any imformation. there is a bank of tables occupied by medical staff, but no indication who one should approach and no-one looks like they want to be disturbed. requests to nurses for imformation are met with a response that they will find out and let us know. they do not reappear.

What could be improved

a member of staff could be allocated to each patient who can co-ordinate what is happening and tell relatives, and the patient, what is going on. at the very least one member of staff could be indicated as the person to approach for help.

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Response from St Richard's Hospital

The Medical Assessment Unit is not classed as a ward but is an emergency admissions area. We have realised that the purpose of the Medical Assessment Unit may not be immediately obvious to our patients and to help communicate useful information about the hospital and the wards, we have commenced a project to produce a wipe clean bedside information folder. The intention is for the folders to be on every patient’s locker in all wards including the Medical Assessment Unit. In the interim there is a patient information leaflet on the Medical Assessment area which gives information on how the unit functions. Should you have any concerns just ask any member of the nursing staff who would be happy to talk to you.

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