"good in some, appalling in others"

About: Lincoln County Hospital

Anything else?

I have been an inpatient in meau recently. My relative is receiving chemo for breast cancer at the moment, so I have two reviews.

I am a nurse myself, a nurse who was trained in the 80s. We trained to care and to listen. Meau, waddington unit, Ingham chemo unit, all have similar issues, which calls into question whether the culture of this hospital is generally all wrong.

1. Discharge delays. Most are caused by the pharmacy. Despicable service.

2. Lack of communication. Staff walk around in this bubble where patients are expected to just sit down, shut up and wait....relatively no information given, this is markedly true in I Guam unit. Sick people undergoing chemo can't even have someone sat with them because of lack of space. Inhuman waits for treatment when you feel awful is not funny.

3. Lack of care. A lady with dementia in meau was not able to eat or drink by herself. Her daughter told staff this but food and drink was dumped next to her. I told staff to help her and grudgingly they did, however yet again it wasn't communicated to other shifts and I had to repeat myself. Utterly scary.

Sort it out you lot!

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Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

Thank you for your feedback and I am sorry I am replying a little late. The standards of care you describe are absolutely not the standards we expect and I am sorry that you (and your relative) have experienced this. We are undertaking a huge amount of work at present particularly in using patient and family feedback to build empathy and understanding for as you say whilst we have many areas and many staff who do get it right we dont achieve this all the time and are open and honest about this - however we need to hear and listen to stories such as yours so we can make your experiences central to our continued improvements. Thank you again for taking the time to leave your posting - it is very valuable to us.

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