"older people not looked after"

About: Gloucestershire Royal Hospital

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My mother in law went to out patients for a scan on the 31,10,2013. she was told after the scan to go straight back to her gp as she was having a bleed. Mother in laws G P told her to go straight back to glos hospital as he could not do anything for her, so she went straight back and was admitted. In the three weeks she was there before she died. she fell and broke her femur, A nurse tried to force her to take a whole tablet when we told her mum could only take crushed tablets. The nurse told mum take the tablet or go without as she tried to force it into mums mouth. mum said i,ll go without then. we complained to the nurse in charge, who told us if we wanted to take this further as my husband said he was going to sue them. they would not speak to us. in three weeks four people fell out of bed. nurses were sleeping . All in all we feel we are left with no closure and very upset with how our mother was cared for if that is what you can call it.

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Response from Gloucestershire Royal Hospital

Hello there, Many thanks for taking the time to share this feedback with us. We're really sorry to hear about the experience you and your family had of our services. It sounds as if you may have already contacted our PALS or complaints teams to try and resolve the issues you've had, but if you haven't we would recommend doing this so that we can improve our services for future patients. You can contact our patient liaison team on 0800 019 3282 (Free phone) or by emailing pals.gloucestershirehospitals@glos.nhs.uk Thank you again for getting in touch. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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