Posted by poorlytreatedpatient
Recently went in for a small routine operation. Appointment was at 11.30am was not seen until 4.30pm. Ward nurses are pathetic. They got defensive and rude, when I asked what was the reason for the delay, they do not communicate to you.
When I got into surgery, they apologised profusely for the delay & stated it was the staff nurses who delayed the surgey. They (the surgery) had been waiting for me since 12.30pm, but the nurses delayed sending me down.
When I question this with the nurses, they came out with all sorts of pathetic excuses. Poor communication, poor service and incompetent nurses in the day unit. The counter staff are equally ignorant.
On the plus side, the hospital is nice.