"ACL Surgery which just got worse"

About: Cumberland Infirmary

Anything else?

This review starts very bad, but gets better and is still ongoing!

Been waiting for ACL surgery for nearly 2 years, been pushed from pillar to post having operation cancelled then postponed , granted some dates I couldn't make but have been accommodating and flexible! The final straw came when I was called and told I should have been in hospital having an operation that morning! I had no word on this! During this time I have injured my knee several times due to it being unsteady and weak! Just over two weeks ago it went again! This time I tore my meniscus cartilage, thankfully I saw a knee specialist who got me in for an arthroscopic examination and to trim the cartilage, all this was done in a week, things now appear to be moving forward at pace! The operation was a success, staff all great. My one complaint was being called in at 8am to wait till 1.30pm for the operation to take place! Nurses, surgeon, anestheticst and everyone else where great! I am now waiting on the ACL reconstruction surgery, I will review again soon, I hope!

Story from NHS Choices

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Response from Cumberland Infirmary

Thank you for posting your feedback on the NHS Choices website and that your experiences have been generally good with a few hiccups along the way. If you would like to talk to our Patient Advice and Liaison Service, they would be happy to receive your call on 01228 814008. There is an answer machine available 24/7 for when the PALS Officers are out of the office or dealing with other clients. Please leave your name and telephone number and they will return your call as soon as possible.

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