"Acute Severe Stomach Pain"

About: Kent & Canterbury Hospital

Anything else?

I was rushed to hospital with excruciatingly severe stomach pain. I had recently received a diagnosis of chronic pancratitis and although my whole stomach was agonising any pressure or pushing gently down on the area where my pancreas was caused me to jump out of my skin. The nurses were absolutely fantastic and the speed with which I was attended to was very good. They treated me urgently and it was a great relief. Pain relief was given to me very swiftly. I had tried to endure the pain for 3 hours previously at home and only went to hospital when my doctor insisted over the phone. My issue though is that although I had a very thorough ultrasound scan the ultrasound doctor did explain to me that it was impossible for her to view the pancreas on the actual ultrasound. She said it would not show up and this is where the pain radiated from. She also said that I had enlarged dilated bile ducts which she would make a note of and she said they could be a sign of a problem with my pancreas. Even though the most likely thing I was sick with (I had severe nausea too), could not actually be seen I was upset when I got my discharge details that none of the discoveries the hospital had made were on there. It had been left off that my blood tests had shown high inflammatory markers, left off that there was extreme pain if I was examined under the rib and also no mention and left off that the bile ducts were dilated. This means that any issues with my pancreas were left untreated and unexplored and my doctor will get a discharge copy with all of those discoveries left off it. I don't understand why that information was disregarded. The ultrasound doctor said that "the dilated bile ducts are very significant" and the blood tests showed something was clearly chronically inflamed. I am grateful for the speed with which I was attended to and grateful for the pain relief but I was admitted with a suspected chronic pancreatitis flare up (acute) and left with that untreated and unexplored. Would it not have been prudent to send me for a scan that could actually see the pancreas and send an accurate report to my doctor not one with medical finds left off it.

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for taking the time to provide us with feedback and I am sorry that you felt that the information for your GP was incomplete. Please do email me and I will see if there is anything else that we can do to ensure that your GP has the information they need and that your health record contains all the details found on the scan. My email address is Julie.pearce1@nhs.net

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Response from Kent & Canterbury Hospital

Thank you for your feedback. Your comments are very important as they can be used to review services with regard to information provided on discharge, they will be recorded onto our database and also fedback to the Radiology and Urgent Care Department so that they are aware of the problems that you experienced. I would also like to thank you for your extremely positive comments and they will also be fedback to the staff who work in the areas involved with your care when you first attended the hospital. Positive feedback, in your case the speed and the quick administration of pain relief can be used to learn what is important to our patients with regard to receiving good care. I hope that you are recovering well.

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