"Plaster and X-ray department"

About: University Hospital Of North Durham

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My son 6 broke his collar bone on a Thursday late afternoon. We went to the A & E and got seen nearly straight away after booking in with this lovely lady behind the desk! My son was in absolute agony but where never pushy because he had to do everything in his own time.

It was very slow!

At the X-ray department the nurse knew his name and made him feel very comfortable and explained everything to him so he wouldn't be scared! Even a little joke made him smile a little!

We got send to the plaster room where the nurse was an absolute star! He went on to explain him what happen to his bone showed him the X-ray and was just above caring!

This male nurse needs a medal for helping me! He was so nice to carry my son to our car because all the wheelchairs were taken!

Because he was so calm and caring it just calmed me and my son down and made us feel good again!

My son wanted me to send a pack of chocolates to say thank you! I still have to do that and I will!

Thanks again to that male nurse!

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Response from University Hospital Of North Durham

Thank you for providing feedback on your son's recent visit tot he Accident & Emergency Department, X-ray and Plaster Room at University Hospital North Durham.

I am very pleased to hear that you had a positive experience under distressing circumstances and that you are happy with the care you and your son received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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