"Bedford Hospital not fit for purpose"

About: Bedford Hospital South Wing

Anything else?

I was taken by emergency ambulance to Bedford A&E for treatment to burns from an accident when I was engulfed in flames from a petrol fire whilst sitting astride my motorcycle. Bedford A&E were incapable of carrying out proper care & treatment of my injuries. Discharged me after about an hour with severe burns that were only given a low standard amateurish attempt at bandaging. My blisters were still forming and bursting & left uncovered. I had to go to another Hospital A&E for proper treatment where I was professionally cared for by a dedicated team of nurses & doctors. I was taken in as an inpatient and stayed for 4 days for treatment that included a skin graft to the worst burn.

I would not go back there again if I was in a position of choice as I have no confidence in their clinical judgment.

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Response from Bedford Hospital South Wing


I am extremely sorry to hear that the care you received at Bedford Hospital fell short of the standards that we would expect. You describe a number of serious issues, and we would be very keen to speak to you directly so that we can address them without delay.

You may wish to speak in the first instance to our Patient Advice and Liaison Service (PALS). This can be done electronically by emailing PALS@bedfordhospital.nhs.uk, by calling the team on 01234 795814, or by writing a letter to:


Bedford Hospital NHS Trust


MK42 9DJ

You can also find out more about the PALS service on our website at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints

Thank you for taking the time to share your experience at Bedford Hospital. I hope that you are able to contact us soon.

Kind Regards,

Ben Raza

Senior Communications Officer

Bedford Hospital NHS Trust

01234 792627


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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