"Never experienced such excellent customer service"

About: Royal Free Hospital

Anything else?

I am a patient and arrived at the hospital early for an sppointment. I went down to the canteen for a coffee and breakfast and was greeted by an assistant with a big cheerful smile and a warm welcome . It proves to me the staff are really motivated from top to bottom.

I was feeling sad as my friend had died last night, but this girls friendly , warm greeting made me feel uplifted. I am used to excellent service from my clinical team but this seemed so genuine. Keep up the good work all of you

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Response from Royal Free Hospital

Thank you so much for taking the time to send in this feedback after your sad loss. It's much appreciated and we will make sure it is shared with staff.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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