"999 call made in April"

About: Musgrove Park Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I went to bed at ten pm a Saturday in mid April shivering during the night temperature moved through the roof, then experienced chest pains, i became very worried.

Both my father and brother died young of heart attacks. So during that night i ring 999, i was questioned 're symptoms. An ambulance arrived whilst still talking on the phone and i was then given a thorough examination by ambulance staff, who then transported me to Musgrove hospital a&e, where further tests were carried out.

Pneumonia was suspected so i was kept in hospital overnight and allowed home Sunday.

The whole experience although worrying. was carried out with great efficiency. I have nothing but the greatest admiration for the efficiency and professionalism throughout my whole experience and would thank everyone involved. best regards.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi nacre

Thank you for taking the time to share your story. I hope you are recovering well after what was, understandlably, a very worrying time.

It is always really rewarding to hear that our staff are continuing to provide excellent care to patients when they need it most. I will convey your story to our staff and managers who, I'm sure, will very much appreciate your comments.

Thank you, again.


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