"The least I can do is offer thanks"

About: HMP Whatton

(as a staff member posting for a patient/service user),

(Posted on behalf of a service user)

I have been at Whatton since May and am writing to sincerely thank you and your staff for the excellent care you have provided for me.

I have diabetes which is tablet and diet controlled and therefore need regular reviews and HBAIC blood tests. These have always been done exactly on time and are also very thoroughly and considerately carried out. The nurse who did my last diabetes review was extremely knowledgeable and answered many of my questions.

Recently I have had an eye screen which has detected some diabetic retinopathy and again my eye test and optician's appointment was quickly provided as were my new glasses. My outside appointment at QMC was prompt and efficient.

Some weeks ago I injured a wrist in the gym and despite rest and medication it has not fully improved. Today I had an appointment with a physio who gave me a thorough examination of my injury, lots of advice on rehabilitation and a very clear and detailed explanation of what I had done.

Once again I left healthcare reassured and very satisfied with the care I have received.

I have made mistakes in my life for which I am now paying. I regret them deeply but I do appreciate the care and compassion shown by your staff. It is very easy consider yourself the lowest of the low when you are in prison and to lose your self-respect and dignity. The attitude of your excellent staff and the efficient care they provide has certainly made me feel like a 'proper' person again and has a positive impact upon my health and wellbeing.

It is so easy to moan and complain when things are bad and I feel the least I can do is to offer my praise and thanks to you when things are good.

Thank you for all you do.

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Response from Jane Danforth, Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

picture of Jane Danforth

Thank you so much for sharing your experiences of Whatton. It sounds like the healthcare you have received has been excellent. I know staff will be really pleased to read your posting and I will make sure it is passed on to them.

Health and well being is taken very seriously in prison services and you are obviously benefitting from the care and compassion shown to you.

You acknowledge your mistakes and regaining your self respect will help you to deal with day to day life in prison. I'm glad your feel like a 'proper' person again.

The praise you have given to the team shows a real appreciation of the work being undertaken at Whatton.

Keep on going forward!


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