"Poor care"

I was referred to a procedure after recurring ear problems since I was a child. I was told to be at the admissions lounge for 7am yet was not even spoken to a few hours later and when I was, I was passed from each doctor and nurse ( like all the other patients waiting to be seen) and I felt that the staff were disorganised.

Often I would be called out to see one doctor yet another nurse or doctor would call me to see them, this happened with everyone and other patients had to explain that they had been called to see someone else.

The room was cramped with little chairs which were all placed in a circle so there was no privacy.

I was very concerned about having the general anaesthetic yet when I asked questions each doctor or nurse I asked would say they didn't know and to ask another member of staff.

I was very briefly told what my operation was consist of. When I finally got called down to the ward to have the operation, the surgeons were much more helpful and reassuring.

When I was put into a side ward after the operation the aftercare wasn't great at all. Again if I asked any questions about when I could resume general activities they were dismissed or I was told to ask somebody 'who knew'.

I did not have a bedside table and so could not reach my water as I was wired to the blood pressure machine, yet one pleasant nurse joked she would wait on me.

I wasn't given any aftercare whatsoever (have today found out I cannot go swimming or get my ears wet this could lead to damage of the middle ear yet I was never told this).

My boyfriend came to collect as one of the surgeons said I could go after my op but the nurses were very rude and said I had to stay (this is fair enough but why were we told different to begin with). He then came to bring me some magazines as I was going to be on my own for a while, the nurses agreed this was ok but then called security on him which thought was strange as why did they let him in to then proceed to call security.

I just wanted to get out of the hospital as the staff weren't particularly attentive or friendly and was glad when I was finally allowed to go early.