"Minor Injuries Reception"
About: New Victoria Hospital / Minor injuries unit New Victoria Hospital Minor injuries unit Glasgow G42 9LF
Posted by Molley (as ),
Visited the MIU for the first time. The Reception Desk consists of several full length completely sealed glass panels over the desk. Staff appear to hear patients OK but what they said in reply wasn't so clear ( and no I am not hard of hearing). One of the staff was making a follow up appointment for me and was standing up and said something to me. I almost had to lip read to know what she said.
I noticed what looked like small speakers on the ledge on the patients side but I'm not sure if they were ..certainly there was no sound coming from them.
I'm guessing this is to do with staff safety but but why not put a slot at the foot of the glass or install an aperture at face level ......also when I was given my appointment letter it had to be pushed up through a slot in the desk ..all very unfriendly.
Needs looking at.