"Feedback on Arrow Park Hospital"

About: Arrowe Park Hospital

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My mother was in hospital for 7 days, when we went to visit we asked for pain relief for my mother and this came 1.5 hours after we asked. The hospital did not seem bothered if she was eating or drinking this seemed to be left down to us. My mother was discharged from hospital and I was told to bring my car round to the front to collect her. She was wheeled by a porter with a big bag of medication with out clear instructions on how to take this medication. The hospital had not asked where my mother was coming home to before discharging her and an assessment had not been carried out which should have been done as she lives on her own.

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Response from Arrowe Park Hospital

We are very sorry to hear about your experience at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We would be happy to respond to any concerns you have about your mother's care. To do so, we will need personal details and more information about what happened. You can give us this information if you contact us directly. We can formally investigate a complaint and provide a written response, or it may help if we can arrange for you to meet with staff who can discuss your mother's condition and care. If you would like to discuss this further, please contact the Complaints Department by telephone on 0151 604 7660, email to wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Team can discuss with you what the best way is that we can address your concerns. Wirral University Teaching Hospital NHS Foundation Trust

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