"Walk in Care"

About: Shotley Bridge Hospital Site

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Today I had to accompany my friend as she took her 6 week old baby into the out of hours service. The baby was suffering from a rash and high temp and we were all worried. The nurse practioner who saw us was extremely helpfull, explained everything and put our mind at rest as she told us why babies suffer things and that we should never be worried about bringing her in if there was anything we were worried about.

I should explain that my friend (mother of the child) is visually impared and can't see or evaluate things as most of us can. The nurse we saw (I wish I could remember her name, she was really, really good) wasn't patronising at all and explained everything to my friend and made her feel at ease.

Thankfully Isabelle is fine, still a bit grumpy but we know not to worry! I would like to say a massive thank you to the nurse practioner and all the staff we saw today, you made a whole family very happy.

Keep up the good work xxxxx

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Response from Shotley Bridge Hospital Site

Thank you for providing feedback on your friend's recent visit to the Urgent Care Centre at Shotley Bridge Hospital with her baby daughter.

I am very pleased to hear that you all had a positive experience and that you are happy with the care your friends' daughter received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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