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"St Peter's Hospital stay"

About: St Peter's Hospital (Chertsey)

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I had an orthopedic day procedure last Thursday (18th April 2013). This required an overnight stay in Swan Ward.

I have to say that the two night staff - whose names I did not catch regrettably - were outstanding throughout what was clearly a very challenging night of care. My bay housed 3 high dependency elderly patients .

I have never seen two staff work so hard at a sustained rate throughout the night. My operation was trivial compared to my fellow patients - but I was still treated with compassion and professionalism through the long night.

The following morning I was anticipating my release and was dressed by 0845. I very quickly, within half an hour at most, had received a visit from the Physio, a nurse with drugs in line with the surgeon's prescription, a physio appointment the following week, a set of exercises to complete at home and an outpatient appointment for 2 weeks hence. Reps from the surgical team then arrived shortly afterwards to secure my official discharge.

This was quite simply a superb service delivered by a highly professional team within a very short space of time.

This has been a superb care experience for which I would like to pass my sincere thanks to all concerned.

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Response from St Peter's Hospital

We are very pleased that you had such a positive experience and thank you very much for giving us such detailed feedback, which we will pass on to the team on Swan Ward. I hope you are making a speedy recovery.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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