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"Inclusion Matters"

About: Inclusion Matters Liverpool

(as the patient),

Not just a name. From the beginning I was made to feel comfortable but more importantly I was treated as an individual. The whole experience was tailored to my needs and wants, which in an age of rinse and repeat, x+y=b, was very refreshing and made me all the more confident that I was in the right hands.

If only the rest of the system would take note instead of going down the route of making us feel like cattle. Obviously I am not naive enough to think I am cured but what I am is somebody who, thanks to inclusion matters and their staff, now has a great understanding of my illness and a confidence in using that knowledge. Most importantly I now have the power to help myself and for that I am incredibly grateful.

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Responses

Response from Heather Clarke, Manager, Inclusion Matters 10 years ago
Heather Clarke
Manager,
Inclusion Matters
Submitted on 30/04/2013 at 08:38
Published on Care Opinion at 13:13


Dear Frank Spencer

Thank you very much indeed for this feedback, it is really helpful and very rewarding for our staff to know their work is appreciated. I wish you well and really pleased we were able to give you such a positive experience.

Heather Clarke

Operational Manager

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