"Took a long time between visit to doctor and contact from TRAQs"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Ear, Nose and Throat

(as a service user),

Took a long time between visit to doctor and contact from TRAQs. I was then only offered an appointment at Specsavers, even though for the past 12 years I had gone to Audiology Department at Princess Royal Hospital.

Went to appointment at Specsavers, Wellington, in February, and although the lady I saw there was nice and did my hearing test, she agreed with me that my experience had been very good at PRH and I had good faith in them. She felt I had the right to return there in future.

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Response from The Princess Royal Hospital

Thank you for sharing your positive previous experience of the Princess Royal Hospital. I am sorry to hear that you were not given the opportunity to come to us on this occasion.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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