"a&e dept"

About: Warrington Hospital

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i attended the a&e dept on 31/03/13 after being sent home from work vomiting, high temp and an extremely sore throat. i was sat in a&e for an hour and a half before i saw a traige nurse. when i went into the traige room i felt absoloutly shocking i could hardly swallow, i had a high temp, i had been vomiting and hadnt eaten or drank properly in a few days. the nurse was rude and unsympathetic and on several attempts at trying to take my blood pressure and an extremely painful blood pressure cuff on my arm i was told to pull myself together i probably had tonsilitis, as i became upset as i was in alot of pain from both feeling lousy and the cuff on my arm. i was then told that there was nothing a&e could do i should go and see my gp. after telling the nurse i couldnt deal with how i was feeling and the pain anymore she said shed make me an out of hours apt but i wasnt a priority so would have to wait 4-6 hours. as a nurse myself i could not believe the rudeness and lack of compassion. after several courses of antibiotics later given from the out of hours gps i was diagnosed with glandular fever. i will not be visiting or recommending the emergency services of warrington again.

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Response from Warrington Hospital

Thank you for taking the time to leave your comments on the service at the hospital. We're sory to hear that you were unhappy with your experience, but we also do try and let patients know that not all conditions require A&E care and can be suitably treated by a GP or the GP out of hours services that are available. If you would like us to look at thsi in any more detail then please do not hesitate to contact the PALS service via pals@whh.nhs.uk

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