"Poor care for my elderly Alzheimers suffering father"

About a month ago my father developed a temperature and fever. We took him to doctors and they gave him antibiotics.

A few days later the fever still remained so we called the GP again. He advised that he would call an ambulance and that was it. We waited and waited and he got worse. Eventually I dialled 999. Immediately answered by the mobile operator but had to wait 10 minutes before they managed to get through to an ambulance operator. Tried four different numbers.

The ambulance eventually arrived and they admitted him to hospital. The GP had apparently put my father on a 4 hour response. He was admitted to Walsgrave hospital which we dreaded, as 2 years before we saw lack of care (dehydration and starvation, dirty messy blooded bedclothes etc). The care was considerably better this time round.

The doctors transferred him to St Cross a week later and my dad was a bit brighter. On arriving at St Cross and being taken off antibiotics he went downhill. The nurses put all our concerns down to 'he is confused cos of dementia' and we were generally ignored.

Records were falsified (checks were made at certain times according to records, but they weren't as we were there at those times and no one came round, fluid intakes not recorded etc). The doctors said he was medically fit and could go home.

After ten days my father was still zombified and had a temperature so we called a doctor out again. They called an ambulance immediately and he was readmitted. The infection had not been cleared and he had come down with it again. He was put on antibiotics and seems a lot brighter now.

However he is back in St Cross. We have raised concerns about a swollen foot two days ago and despite promises about it being seen to it still hasn't. I have never seen so many staff on a ward, except you try to talk to one and all we get is 'not my patient, his nurse/doctor is on a break, I will tell them to see you' and despite this they never appear. We get rude arrogant answers.

I work in local authority. If I was ever to speak to someone the way we get spoken to, I would be suspended and investigated. Nurses speak to you like that and it is the norm.

Warwickshire needs investigating about its care of the elderly desperately.