"Rudest reception staff I've ever come across..."

About: St Mary's Hospital (London)

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The principal receptionist was a rude woman, seeming not to understand that people visiting a hospital are usually experiencing illness, and not there for staff to take their stresses out on. She was slow. If I asked her a very simple question while she was slowly entering information into the database, such as, "Is the wait long?", she would stop the slow typing, look up at me with a 'do not interrupt me, '-attitude, and answer my question after a sigh. The other receptionist seemed to find this all very funny, and even a "doctor" who'd walked into the reception area and witnessed this behaviour, seemed to find it amusing. What a sad state of affairs. St. Mary's in Paddington is in no way a developed-world hospital. It is basically a shambles of a place.

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust apologises for the experience that you have reported. We aim to provide a good experience for our patients and all frontline staff are reminded of the importance of customer care skills. This will be addressed by senior managers within the Imaging service.

If you would like to discuss the situation further please contact our PALS service pals@imperial.nhs.uk

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