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poor treatment

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"poor treatment"

About: Salisbury District Hospital

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My 11 year old daughter was kept waiting for 4 hours she was eventually seen at 23:30, we arrived in A & E at 18:50. Upon seeing the doctor we were informed that she had a sprained right ankle and that she should be encouraged to walk on it. After the doctor trying to make her walk on it, my daughter promptly fell over in agony, unsuccessfully they reluctantly gave her crutches to use with the instructions only for two days and she must walk on her foot. My daughter was in tears by this time in agony, no pain relief was offered and we were ushered out with no help or advise.

Five days later I received a telephone call from Salisbury hospital informing me that they missed a fracture on my daughters foot and she needed to come into hospital to the fracture clinic. by this time my daughter had been putting weight on the foot as advised by the doctors from Salisbury.

Needless to say we did not go back to Salisbury hospital, we went to Dorchester.

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Responses

Response from Salisbury District Hospital 10 years ago
Salisbury District Hospital

Submitted on 24/04/2013 at 17:56
Published on nhs.uk on 25/04/2013 at 05:15

We are very sorry to read about the problems regarding your daughter's treatment. We are aware that you have now raised this directly with our Customer Care Department. We feel it's important that we look at all the issues very carefully and have written to you to let you know how we will be taking this forward. Please don't hesitate to contact our Customer Care Department on 0800 374208 if you need any further help or information.

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