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Visit to Kent & Canterbury Hospital's Minor...

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"Visit to Kent & Canterbury Hospital's Minor..."

About: Kent & Canterbury Hospital

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I hurt my left leg quite badly on Sunday afternoon and paid a visit to K & C minor injuries unit early on Monday morning.

Within just a few minutes of arriving the charge nurse had come out to say hello and to get a brief understanding of what I'd done - he promised I'd be seen very soon. Within just a few minutes I was called through and he inspected my leg in detail. He explained exactly what he was going to do and why and at every point was incredibly calm and polite and made sure I understood everything.

I was given a tetanus injection, antibiotics (the actual drugs not a prescription) and a number of advice cards for use at home in relation to my injury.

In a news hungry world where all we seem to hear about are the bad news stories, I wanted to just take a few minutes to say well done and thank you to the nurse in particular, but to all the staff involved in my care on Monday.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 26/04/2013 at 17:20
Published on Care Opinion on 27/04/2013 at 12:37

Thank you so much for providing us with great feedback about our minor injuries service. I will make sure that staff are aware and I am sure they will be pleased to hear from another satisfied customer. We agree that it is important for us to celebrate good news and especially when staff have worked hard to provide a safe and effective service with care and compassion.

Thank you again for taking the time to provide us with feedback. Hope you are fully recovered from your injury.

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Response from Kent & Canterbury Hospital 10 years ago
Kent & Canterbury Hospital

Submitted on 14/05/2013 at 09:56
Published on nhs.uk on 15/05/2013 at 03:15

I would like to thank you for your extremely positive comments with regard to the care and treatment that was provided to you when visiting the minor injuries Dept at K&C. Positive comments are always fedback to the staff who provided the care and used as a tool to improve services. Your comments regarding the fact that things were explained clearly and in detail and the service you received is important feedback. I hope that you are recovering well from you injury and would like to wish you well for the future.

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