"Co-ordination between services: 0"
Posted via NHS Choices
There is no co-ordination between the different services across the NHS - this particularly affects elderly people. Everyone neatly does 'their job' and the other parts of the operation are of no concern. However this lack of systemic thinking is a disaster but allows you to avoid blame and avoids you taking responsibility for any co-ordination - it passes the administration and the costs and the time loss on to individuals. So you save money at individuals expense to the detriment of the patients. Here is my example: my father is 94, he needs to visit a department in your hospital. I ring one number to book an appointment. I book it. I need to ring his surgery for transport. I then need to ring Patient transport to book transport. The appointment and transport don' t fit. I spent 3 hours over 4 days made over 10 phone calls and a letter to sort it. At each 'stop I need to ring 3 or 4 times. I now need to go and undo the whole appointment and start again. Thank you for nothing.