"my day surgey appointment was ..."

What I liked

my day surgey appointment was cancelled twice in 3 weeks the admin team failed to tell the truth about the reasons for the cancelations ,blaming the consutant . the cancelations were made at 3.38 by message left on my telephone the afternoon befor my admisson the next day,with no follow up apointment give at the time.

What could be improved

to tell the patients the truth ,not to talk to us as if we are stupid.