"Thank you for caring about my health as much as I do"

About: New Victoria Hospital / Urology

(as the patient),

Thank you for caring about my health as much as I do. Everyone from the front desk, staff nurses, registrar and theatre staff all made me feel they were doing their best for me.

Well done the cleaning staff - the place was spotless - keep it up as I am depending on you.

How could you improve? Well, I would recommend using e-mail and texts to send out messages and make technology work as hard as you. Then the money saved could be put towards the cost of the botox treatment! Cost of a second class stamp - (50p) - cost of a text minimal and the staff could be anywhere and at any time send out messages.

The botox treatment is working - and giving me my life back. I can now work and this is helping me regain a social life.

Thank you so much.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that this is passed on to those involved and I am sure that they will be very pleased to read your comments.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting and where appropriate to pass comments on.

Once again, thank you for using the Patient Opinion feedback system, it is greatly appreciated.

The staff in the Urology Department at the New Victoria hospital will be delighted to read your very thoughtful and remarks.

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