"Great nurses, but poor consultants"

About: Pilgrim Hospital

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My dad was recently treated at the pilgrim, initally in A&E who were fantastic, and was then moved to the Clinical Decisions Unit, where the care he recieved was very variable. There was one execellent nurse, who kept us as informed as she could, and was clearly looking after my fathers best interests, but I was very disappointed in the consultants we saw. One consultant came to talk to the family and rather than explaining the issue and what our options were, he just kept asking what we expected the outcome to be, in fact during our converstation he asked questions, but never gave us any information. One question we were asked was around our views on resusitation, this was asked very bluntly, without care that it was a distressing subject for the family. We responded that we would want our father resussitated, only to discover later that the medical team recommended that should the need arise they would recommend over-ridding our decision and listed him as DNR. Another consultant I spoke with barely spoke english, and even the nurse taking my dads blood pressure at the time struggled to understand him. I'm pleased to say that my dad has responded well to treatment, despite the consultants, not because of them.

I have a lot more I could add, but just want to say that the nursing staff in general are brilliant, but better communication with specialists and consultants could greatly help both patients and their families, especially when dealing with life threatening illness.

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Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

Thank you for telling us about your experience; it was good to hear such positive comments about the nursing staff and I know they will be delighted to read this too. I would however like to know a little more about the doctor you have referred to so that we can address the difficulties you have mentioned and move things forward - would you be able to contact me directly at: jennie.negus@ulh.nhs.uk with some more details? Again, thank you for feeding back to us; please give your father our best wishes and we hope he has, or is, recovering well.

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