"Maternity triad unit - no care towards patients"

About: Hillingdon Hospital

Anything else?

Im almost 25 weeks pregnant and was taken into the triad area of the maternity unit by ambulance as I had really sever abdominal pain. I knew it was neither a streching pain or a baby kicking..it was something much mre serious and very very scary to the point I was petrified for my baby and crying in agony due to the pain. As the ambulance staff took me in the lady in triad started arguing with the ambulance driver saying they should have been called before I was taken in (I live 2 mins from the hospital - not giving them much time to do anything before we get there anyway) and clearly did not want to help! I could nt belive I was there in agony and she was too busy arguing rather than first checking if my baby was ok!!...I had to shout at her and say dont look at technicalities now and check my baby first. I was then checked by a doctor who also was rubbish. She made me feel pathetic and a nusience for coming into hospiatl with my pain although I knew there was something wrong as the pain was unbelieveable however the way I was sopen to was like I should have just stayed home and taken a paracetamol which is appauling as you cannot take paracetamol for absolutly everything!...They did urine + blood check and checked the baby heart beat and sent me home packing with no solution or reason for the pain.....I was really belittled for worrying about my baby.

Really am not looking forward to having to go back there again to give birth if this is the type of care given.

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Response from Hillingdon Hospital

We are sorry that you felt that you did not receive a good services in the Maternity department. We are committed to providing a service with high standards of care and want all our women to feel welcomed and well cared for.

Our Labour Ward Manager has undertaken an investigation and the people involved are very sorry, as it was never their intention to come across as belittling. At the time of your arrival by ambulance our Triage area had been relocated due to unforeseen circumstances and the midwife was keen to assess the situation as Ambulance admissions are usually taken directly to the Labour Ward.

No doctor or midwife would have discharged you from their care if there was any concern for either you or that of your baby.

If you would like to discuss your concerns in more detail please contact the Matron for the Maternity department.

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