"They did not diagnose Horners Syndrome"

About: East Surrey Hospital

(as the patient),

I was transferred from QVH minor injurys by ambulance, on arrival I was assessed and bloods taken, then I waited and waited, 3 hours later they had lost my admission notes so a doctor carried out an examination without any Obs or medical history.

I felt like he did not have a clue. He did not know what to do other than suggest I came back the next day to the eye department.

I chose not to and went to my own GP, what they failed to diagnose was a serious condition, a dissection of the carotid artery (completely blocked) with Horners syndrome. My local hospital were up to the task and after 2 days undergoing tests I am now receiving intensive treatment,

I shall be making a formal complaint.

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Response from Eloise Clarke, Communications Manager, Surrey and Sussex Healthcare NHS Trust

Dear 'desperate'

I am sorry to read about your recent visit. I am pleased that your local healthcare provider was able to help you. We do try and encourage patients to visit their local services whenever possible.

Many thanks for taking the time to let us know about your experience. If you would like to discuss the matter further please contact our Patient Advice and Liasion Team at pals@sash.nhs.uk, or you can find the team in an office opposite Boots in the Main Entrance.

Eloise Clarke

Communications Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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