"My mother received excellent care at A&E at the RAE Wigan "

About: Royal Albert Edward Infirmary / Accident and emergency

(as a relative),

We were kept informed at all times regarding her treatment. The Doctors communicated in an effective and efficient manner with my mother and my father. Their explanations were clear and they took time to ensure that they had been understood. The nurses were professional, polite, caring and organised. Tina was designated as my mother's nurse and despite being busy with other patients ensured that we were not forgotten and checked on my mother frequently.

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you very much for your positive feedback in respect of our A&E Department. I will ensure that this is shared with the Head of Nursing and the Director of Performance for the Division of Medicine. Once again thank you for taking the time to let us have your comments.

Kind Regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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