"an outstanding doctor willing to go the extra mile"

About: Hairmyres Hospital / Ophthalmology

(as a friend),

When a friend was admitted with a sudden and very frightening condition there were a number of opportunities for information to have been shared that could have made this process soo much less terrifying.

Dr Hirae (ophthalmology) returned after his shift had finished and took the opportunity to actually involve the patient and his wife in their care. He pushed for specialist care and devoted his own time to searching the literature to try and make sense of a condition which has baffled all the experts.

His care, compassion and dedication to providing patient centered care and the highest standard of medical care is a shining example. He was unphased by the patriarchal approach of one of the more senior medics who's dismissive and careless approach to diagnostics will do nothing but breed fear in patients through a lack of shared information.

Please make sure that this dedication is recognised.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Rosemary Lyness, Executive Clinical Director, NHS Lanarkshire

picture of Rosemary Lyness

Dear ejm ek,

Thank you for your feedback regarding your experience at Hairmyres Hospital, I'm sorry for the delay in responding.

I am disappointed to hear that you were unhappy with the response and attitude of some staff.

Please be assured that all staff are aware of the importance of clear communication and good information to help patients and their families make decisions about their treatment and care. Please get in touch if you would like to know about the work we are doing to improve in this area.

I am delighted that you felt Dr Hirae went “the extra mile” and will be delighted to pass on your feedback. I hope your friend is better now.

Kind regards

  • {{helpful}} of {{total()}} people think this response is helpful