"A&E Staff are Stars !"

About: Darent Valley Hospital

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I cannot fault the super hardworking Nursing Assistants, Nurses, Reception and Portering staff after a trip in on Sunday 14th March 2013. After a short wait, the Triage Nurse sent me swiftly to Trolley section and I was treated in reasonable time for my parastomal hernia intestinal blockage episode.

I was treated with dignitiy and respect and was allowed to voice my input into how my case should be managed and was listened to and allowed to ditch the canula after bloods were done and not bullied into keeping it in and allowed to negotiate with the Doctors to have smaller one if needed !

My overnight stay in the portakabin was made very comfortable by the Night and Day staff and I cannot fault how hard they work to keep all patients attended to and updated as to what is happening. All the Doctors work so hard and are so polite and caring too. My Nurse is outstanding and so are Nursing Assistants who are all very positive, cheerful and caring and professional.

So, such a different story to report on Mulberry Ward where i was parked for the night on Monday, theStaff Nursesboth Night and Day were great and the student Nurse was a superstar at caring tenderly for elderly patients with intense nursing needs. One person that showed a contrast between the hardworking A&E Nursing Assistant crew was a Nursing Asst. who appeared not as with it and on the ball as they should be ! I was sharply awoken by all the lights going on in the morning and turfed out of my clean bed as they claimed that they would get in trouble if they didnt change it, clean or not ; when i explained it was clean last night, they took no notice and i really needed to lay down as i was in pain; they then went on to make other beds and not mine !!! Later, upon seeing the Doctor, I was informed that i could stay in but i gave up the acute bed for someone else,as i knew A&E was heaving and also it would be more reasonable to rest home and await surgery when my Consultant is back from holiday.

I was asked to vacate the bed immediately and then was moved to a chair with all my belongings at the back of the ward and whilst waiting for a lift home, i went to the loo. Without checking if i had left, a Nursing Asst. took my water jug, cup away and a form I was completing and was rather sarcastic when i asked for some water and my form back, when they sarkily asked how many forms i wanted ! I had to wait a long time for a lift home and needed some water as i had to keep flushing my system. I think to some like them, it is clearly just a job and not a passion !

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Response from Darent Valley Hospital

Thank you for taking the time to write such a positive review regarding your recent visit to Darent Valley Hospital and all of the staff who cared for you. I am the matron of Mulberry Ward and was very happy to read all of the super feedback, however I have noted your comment regarding one aspect of your stay on Mulberry and please be assured that I will remind staff of the importance of how they relate to patients.

Wishing you a speedy recovery

Kim Pennington


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