"My treatment."

About: Blackpool Victoria Hospital

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I recently had a c-section and my treatment was horrific. I was admitted in at 8 o'clock at night and didn't have my section until ten. I was not given any type of pain relief until 9.45 and only then was it gas and air. And although the section went ok it was after that things went downhill. After the op I had started to hemorrige and then didn't take me back into theatre for an hour. They then incerted a balloon to reduce it. I also had to have a transfusion. After a long night of getting little sleep I was not helped to wash myself and had soiled myself. It was only after the epidural had worn off that I could clean myself up. I was only then given something to eat at breakfast after not eating since 2oclock the day before as I had to fast for 8 hours before the op. they refused to allow me outside for fresh air and when i told then i needed to use my mobile theyd made me sign a form to say i was going against medical advice then because I'd had a balloon fitted it was meant to be taken out at 5pm and 9 it was only just being taken out and I'd not had any painkillers in that time (all the while looking after a newborn baby) and when I'd go out and asked they were stood in there little office drinking coffee etc but then when they came to remove it was told there was an Emergancy. I was finally discharged to the maternity ward at 11pm when I should of been there at approx 6. And again I'd only had breakfast and a few snacks and no sleep. And by the time I'd got to the ward I'd broke down at the staff and starting crying. The next day they finally removed my catheter and the tubes in my hand and started doing there post op tests. In one case they put the needle in so hard it left a 3 inch bruise. They finally decided to discharge me 2.00pm and although I told them I couldn't get a lift home until 4 and i hadnt brought any money with me as id only brought my mobile as i was told to leave vaulables at home and my family were at work untill 4 they still discharged me anyway. Bearing in mind I had a lot of medication on me and was still in alot of pain and still recovering from being in surgery twice and having a blood transfusion. now were nearly 3 weeks after and I'm still in alot of pain and I wake most mornings to find that my scar is seeping. when i finally got home I realised how bad I looked. I still had iodine on me. My feet had swollen to 3 times the size (and still are at night) I a visible mark from where they had put the epidural I had swollen and bruised hands from the needles they used to put in the transfusion and bearing in they put one in each hand and I had the bruising on my arm from them trying to take blood. I have been literally scarred by this experience and personally cannot go back to Victoria hospital for a while as I'm terrified of the place now. I have documented my body on getting home as I'm deciding on weather to make a formal complaint. Etc. I'm sorry if it scares anybody. But I personally didn't have a great time.

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Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust

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Many thanks or your comments, I have passed these on to Janset Danson-Smith (Midwifery and Gynaecology Manager) who has added the following comments:

"Women who have a Post Partum Haemorrhage (PPH) would only be kept on delivery suite if they needed close observation. The management of PPH depends on the cause of PPH. The most common cause of PPH is atonic (relaxed) uterus (Womb) which would normally be managed with medication to get the uterus to contract. If bleeding cannot be managed with medication then a balloon tamponade is used to control the blood loss. Women with a balloon in situe would remain on delivery suite for observation. If the balloon is unsuccessful at controlling blood loss the next management would be surgery. We would not recommend women leave delivery suite with the balloon in situe.

Our aim is to ensure patient safety and manage high risk women in the most appropriate environment."

If you wish to discuss this issue further pelase contact our Patient Relations Team on 01253 655588



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