"Messed around again"

About: Leicester Royal Infirmary

Anything else?

I attended an appointment with the dermatology department. I was hoping to get some answers after having recent worrying allergic reactions.

I was kept waiting for just over 40 minutes past my appointment time. I was told this was due to patients being double booked.

The Doctor I saw appeared friendly, but completely clueless as to why I was there.

I have been waiting for allergy tests since October last year. The Doctor claimed they had a problem contacting me and so I was booked in for another consultation . I had given them my new telephone number on several occasions, so why this was I don't know. Also as I was eager to get the appointment I would have also been fine if they had booked me in for an allergy test and had sent me a letter. Bizarrely they had my correct number when I received two text message reminders for this appointment. The dermatologist I saw did then refer me, but no telling how long I will have to wait now.

The whole thing seemed like a waste of time. I still am not sure what the condition was (whether it was anaphylaxis, severe eczema or a bit of both)...

If you think you are prone to have anaphylactic shock please avoid the royal.

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Response from Leicester Royal Infirmary

Thank you for taking your time to leave your comments. We are sorry to hear about to hear about your experience. We have passed your feedback on to the dermatology team. If you have still not heard anything back about a follow up appointment please get in touch with our patient information and liaison team. PILS pils.complaints.compliements@uhl-tr.nhs.uk 08081 788 337

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