"Reassuring experience"

About: Darlington Memorial Hospital

Anything else?

During these difficult times of cuts and continual financial restraints on public services I felt compelled to feed back on the meticulous service I received yesterday during, what I thought was going to be, a routine medical procedure. My smooth transition from A & E to ENT was the start of an extremely unexpected, but observational journey for me. I arrived in ENT to an obviously packed out surgery. The waiting time was going to be lengthy and so I sat and waited for well over the waiting time stated on the whiteboard. However, steadily everyone was seen until I was the only one left. ENT staff were marvellous, courteous and studious in their attempts to remove the fish bone in my throat. Unable to do so, I was swiftly sent for Xray and subsequent decision was to theatre. By the time I was admitted to the surgical day ward I felt I had been unexpectedly through many medical departments and reflected (whilst I was recovering late in the day) on the outstanding service I had received. It was apparent that no matter how busy, or the medical conditions that have to be dealt with the many staff I came into contact with were an absolute credit to Darlington Memorial Hospital and it is certainly the staff that made my experience a very positive one. They were helpful, concise, attentive and caring, accolades worthy of the care service provision, but I wonder how many people in other counties receive them as I did yesterday. Thank you.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent admission to A&E and ENT at Darlington Memorial Hospital.

Whilst I am sorry to hear that you experienced a long wait, I am very pleased to hear that you had a positive experience and that you are happy with the care you received and the way that staff interacted with patient.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant teams.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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