"Advice line were so helpful"

About: Leighton Hospital / Accident and emergency NHS Direct NHS Trust / NHS 111

(as the patient),

Called an advice line, I hadnt been well so wanted to know what would be best to do, they were really good on the phone asked a lot of questions and then advised me to go to A & E. They said they would send an ambulance but I told them there would be no need my husband would drive me.

At arriving at A & E it started to get busy very quickly, the staff were extremely efficient and caring. Considering how busy it was, I was seen rather quickly and was impressed with the service. The doctor gave me a full examination and I then took medication. I was just worried I was going away the next day with my daughter abroad, and thanks to the helpful advice from the phone service and A&E I felt reassured I would be ok; and I was.

I am still not 100% however I'm grateful for the efforts in which both services went to and would just like them to know I appreciate what they have done for me.

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Response from Leighton Hospital

Thank you so much for your kind words. They are very much appreciated as we do strive to be caring in an environment that we recognise can sometimes be fraught. I will ensure your positive comments are shared with staff as it does boost our morale to hear such comments. Alex Pinches, Lead Nurse, Emergency Care Division

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Response from David Foord, Head of Clinical Governance, NHS Direct

Thank you for taking the time to provide this feedback, it is important to us to help us improve our services. I am sorry it has taken until now for me to respond; the kind people at Patient Opinion have only recently mapped feedback posted here on our NHS 111 services to our NHS Direct profile to allow me to do this.

It sounds like you had a good experience of calling 111 and the follow-up service and treatment you received in A&E.

Thanks again for letting us know about your experience and I hope you are now fully recovered.

David Foord

Head of Clinical Governance

NHS Direct

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