"Improving access to psychological therapies - Nottinghamshire"
About: Nottinghamshire Healthcare NHS Foundation Trust / Clinical psychology Nottinghamshire Healthcare NHS Foundation Trust Clinical psychology NG3 6AA
Posted by Hellokitty23 (as ),
I was disappointed with the IAPT service, I felt my therapist was not open to any discussion regarding the sessions even after asking my opinion if I said something was not working or that I didn't feel better I felt the therapist blamed me and didn't offer any solutions or alternatives. I felt this attitude meant we could not build a very good relationship. This then wasn't helped when my therapist was off sick for a long period of time. Towards the end of this period I was informed that I could see another therapist to complete my treatment. I feel I should have been offered the option of seeing another therapist sooner as it meant I had long gaps without any sessions and I felt my treatment lost momentum.
I was offered no choice about the time and location of my appointments and had to travel to an area of Nottinghamshire that I do not live in to receive therapy. The sessions were held in a room at a Contact Centre however the room was located directly off a busy area of the centre. The room the sessions were held in had a large glass window in the door which was not covered with a blind meaning anyone outside in the centre could see in. As the room was located in a public building I don't think this maintained a high level of privacy. Also when waiting for appointments I was asked to wait directly outside the room where I could hear what was being discussed by the person inside. Again as this was a public area members of the public would have been able to hear too if they had chosen to take a seat outside the room. I think if sessions are to be held in public buildings which are used for other purposes the room the sessions are held in should be located at least in a quiet and private area.
At the end of my sessions I was given a feedback form to complete. I was instructed by the therapist to complete this now and hand it straight back to them. I think the feedback form should have been sent through the post or via email so I could have completed and returned it anonymously. Many people may not feel comfortable giving honest feedback if they know they have to hand the form straight back to their therapist.