"Ongoing care at Glasgow Royal Infirmary"

About: Glasgow Royal Infirmary

(as a parent/guardian),

My daughter is a student in Glasgow and had an accident/injury to her right hand and attended A & E in August 2012.

The nurse looking after her in A & E was very good and understanding as my daughter was in a state of shock. She returned to the hospital the next day for an operation on her hand which was delayed until the day after however she was very well looked after and informed of the delays and the reasons for them.

Since then my daughter has had regular physiotherapy appointments at the Royal and has had excellent service from them. She has always been made to feel welcome.

In March this year she underwent another unplanned emergency operation associated with the first injury and again received excellent service from all involved; the physiotherapists, surgeons, theatre staff, porters, nurses, student nurses, anaesthetists and auxilliarys.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that this is passed on to those involved and I am sure that they will be very pleased to read your comments.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting and where appropriate to pass comments on.

Once again, thank you for using the Patient Opinion feedback system, it is greatly appreciated.

All of the staff at Glasgow Royal Infirmary involved with your daughters' surgery and recovery will be delighted to read your very thoughtful remarks.

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