"Accident & Emergency"

About: East Surrey Hospital / Accident and emergency South East Coast Ambulance Service NHS Foundation Trust

(as a relative),

In early April my mother was involved in a car accident and was brought into hospital by ambulance. The ambulance drivers, nurses and doctors were all wonderful.

Although it was extremely busy everyone was caring and efficient. My husband and I were in the department for about 5 hours and during that time we were twice offered tea or coffee which was most appreciated.

My mother was kept overnight and again, on the Surgical Assessment Ward, they made her comfortable and the staff were exceptional.

Thank you.

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Response from Janine Compton, Head of Communications, South East Coast Ambulance Service NHS Foundation Trust

Thank you for taking the time to pass on your positive feedback about our staff - it's always gratifying for our staff to receive positive feedback. I do hope your mother is making a good recovery after her car accident.

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Response from Susan Aitkenhead, Chief Nurse, Executive Team, Surrey and Sussex Healthcare NHS Trust

Dear Phoebs

Thank you for also taking the time to comment on your care at East Surrey Hospital. The staff will be delighted to hear it; and I also hope that your mother is recovering well.

Kind Regards

Susan Aitkenhead

Chief Nurse

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